Avoiding Customer Backlash: Study Highlights the Importance of Transparency in Return Policy Changes, Science X Dialog/Phys.org
Retailers that Make it Harder to Return Stuff Face Backlash from Their Customers, The Conversation U.S., also republished by Fast Company, Yahoo! Finance, San Francisco Chronicle, Houston Chronicle, Connecticut Post, San Antonio Express-News, Knoxville News Sentinel, Haaretz (Israel), Project Design Online (Japan), Pressetext (Germany) and other local news outlets.
How Managers Make Return Policy, Pricing, and Inventory Decisions, Created at Mays, 2024
Holding is Believing When It Comes to Shopping Refurbished Items, Study Says, Phys.org, 2023
Research: Holding Key to Believing in Shopping for Refurbished Items, Mirage News, 2023
New Research: To Sell Refurbished Merchandise, "Show, Don't Tell”, Haslam News, 2023
Holding is Believing when It Comes to Shopping for Refurbished Items, Study Says, Smeal College of Business News, 2023
Advancing Ph.D. Research, Benefactor Magazine, 2022
Featured in the annual publication of Mays Business School for accomplishments as a Ph.D. student and research contributions in the domain of consumer returns.